Effective 2026
This policy explains how billing, cancellations, and refunds work for paid theviral.me plans, operated by Smritix AI LLP. It forms part of our Terms of Service.
Where a free trial is offered, you can use the included features at no charge for the stated trial period and cancel any time before it ends to avoid being charged. If you do not cancel, your plan automatically converts to a paid subscription at the end of the trial.
Paid plans are billed in advance — monthly or annually, depending on the plan you choose — through our payment processor, Stripe. Subscriptions renew automatically at the end of each billing cycle until you cancel.
You can cancel at any time from your account's billing settings, or by emailing smritix.ai.1@gmail.com. When you cancel, your plan remains active until the end of the current billing period, after which it will not renew. You will not be charged again once cancelled.
Because subscriptions are billed in advance and can be cancelled to prevent future charges, fees already paid for the current period are generally non-refundable, except where required by law. If you were charged in error, experienced a technical issue that prevented use of the Service, or believe your situation warrants a refund, contact us within 7 days of the charge and we will review your request in good faith.
Approved refunds are issued to your original payment method via Stripe. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear.
If you have a billing concern, please contact us first — we can usually resolve it faster than a chargeback. Accounts with unresolved chargebacks may be suspended pending review.
Questions about billing or refunds? Email smritix.ai.1@gmail.com or see our contact page.